Monday, January 07, 2008
Corporate deafness
Normally I would prefer to be spoken to by a human rather than a machine when dealing with utilities. But when the human acts like a machine one wonders, Lifted in full from A Miracle of Rare Device,
Today I had the fifth call in the last fortnight from my good friends at British Gas. They were asking for money again...
Me: 'Hello'
BG: (pregnant pause..cunting predictive dialler) 'allo meester *****'.
Me: 'Is this call from India?'
BG: 'I am calleeeeng from Breetish Gas'
Me: 'Is this call from India?'
BG: 'Yes'
Me: 'Please find me somebody with first language standard English, preferably a supervisor. I don't want to spend the next hour repeating my address very loudly and slowly'.
BG: 'M...'
Me: 'Now please!'
BG: 'Hello Sir I am a supervisor, we are calling a you for immediate payment of the £627 you owe on your gas account. Do you have a debit or credit card handy?'
Me: 'Is this regarding (address)?'
BG: 'Yes sir'
Me: 'This property burned down in June of this year, as I have informed you at least half a dozen times. So this is for estimated usage yes?'
BG: 'That is correct sir'.
Me: 'For a property that doesnt exist?'
BG: 'Yes sir'
Me: 'Tell me again why I should be paying this?'
BG: 'I must accept immediate payment in full sir'
Me: 'You must accept that you are a cretin who doesn't seem to understand the idea that one doesn't pay for utilities that have not been used'.
Me: 'I have given you a final meter reading, why are we still having this conversation?'
BG: 'We have attempted to confirm reading but have been denied access to the property'.
Me: 'Sweet Christ, YES THAT IS BECAUSE IT HAS BURNT DOWN!'.
BG: 'Im still going to have to take payment'.
.....
....
....
Me: 'FUCK OFF, CUNT, CUNT, CUNT!!' (Hangup).
Fucking British Gas.
HT Timmy
Labels:
madness
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